Web77 Terms and Conditions – Malaysia Casino Platform Usage Policy

Welcome to web77, an online casino platform designed specifically for Malaysian players. These Terms and Conditions set out the rules, rights, and responsibilities governing the use of the platform, website, mobile app, and all services offered by web77. We encourage you to read each section carefully. If you have any questions, our customer support team is available 24 hours a day, 7 days a week.

1 Account Opening Eligibility

To register and use web77 services, you must meet all of the following eligibility requirements:

• You must be at least 18 years old at the date of registration. web77 takes the protection of children and minors from gambling activities seriously.
• You must register as an individual (not a corporate entity), acting in your own personal capacity.
• You must provide true, accurate, and current personal information during registration and throughout your use of the platform.
• You are not permitted to register if you are located in any jurisdiction where the use of online casino services is prohibited.
• Each individual is only permitted to hold one account only. Holding multiple accounts violates these terms and may result in all accounts being closed and balances forfeited.
• You are not currently on a self-exclusion list activated through our responsible gaming programme.

2 Registration & Account Management

The registration process at web77 is simple and fast. The following are the terms and responsibilities related to your account:

• You are responsible for ensuring all information provided during registration is accurate and up to date. False or inaccurate information may result in account suspension or closure.
• Identity verification (KYC) is required before your first withdrawal is processed. Required documents include a valid Malaysian identification card and proof of current address.
• You are solely responsible for all activities that occur within your account, including any transactions made using your password.
• Web77 reserves the right to request additional verification at any time if suspicious activity is detected on your account.
• The registered phone number must be active and able to receive verification SMS. An invalid number may disrupt access to your account.
• Each user is responsible for maintaining the confidentiality of their account password. web77 will never ask for your password through any communication channel.

3 Deposits, Withdrawals & Financial Transactions

Web77 supports a variety of popular payment methods in Malaysia. All transactions are subject to the following policies:

• Deposits are processed instantly via supported payment methods including FPX, online bank transfers, and digital wallets.
• Minimum and maximum deposit limits are set according to your chosen payment method and may vary based on your VIP tier.
• Withdrawals can only be made to a bank account registered under the same name as your web77 account. Withdrawals to third-party accounts are not permitted.
• Web77 processes withdrawal requests in an average of 5 minutes after identity verification is complete. Processing times may vary depending on individual banks, which may affect the actual time funds are received.
• Web77 reserves the right to delay or withhold withdrawals if there are signs of fraud, money laundering, or a breach of terms. Players will be contacted for additional verification in such cases.
• All transactions are conducted in Malaysian Ringgit (MYR). web77 is not responsible for any currency conversion fees charged by your bank.
• You are responsible for ensuring that your registered bank account details are accurate. web77 is not liable for any losses resulting from incorrect details provided by the user.

4 Bonuses, Promotions & Special Offers

Web77 offers a wide range of attractive bonuses and promotions for our members. All bonuses are subject to the following terms:

• Each bonus and promotion carries its own wagering requirement that must be met before bonus wins can be withdrawn. The wagering requirement for each promotion is clearly stated on the respective promotions page.
• The welcome bonus is only available to new members registering and making their first deposit at web77 for the first time. Each player is eligible to receive the welcome bonus once only.
• Web77 reserves the right to void any bonus awarded if there is evidence of misuse, including multi-account usage, bonus abuse, or any attempt to exploit the promotions system.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash without fulfilling the specified wagering requirements.
• Each promotion has a set validity period. Bonuses not used within that period will automatically expire and be forfeited.
• Web77 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice, at management's sole discretion.
• Cashback and VIP programme benefits are calculated based on actual wagering volume (net loss) within the specified period. Calculation details are available on our VIP page.

5 Game Rules and Conditions

All games offered at web77 are subject to the following rules to ensure a fair and safe gaming experience:

• All games use a certified Random Number Generator (RNG) that is independently audited to ensure game outcomes are truly random and fair.
• Web77 is not responsible for any technical disruptions, internet connectivity issues, or device failures that occur during a gaming session. Funds wagered in a disconnected session will not be automatically refunded.
• In the event of a software error, web77 reserves the right to void the affected round or game hand and refund the player's original wager.
• Minimum and maximum betting limits vary by game type and may change according to your VIP tier.
• Any attempt to manipulate or exploit vulnerabilities in any game is strictly prohibited and may result in account closure and forfeiture of wins.
• Winnings generated through the use of bots, automated software, or any unauthorised method will be voided and the account concerned will be closed immediately.

6 User Conduct and Responsibilities

We expect all web77 members to interact with our platform and community in a respectful and responsible manner:

• Users are prohibited from using abusive, threatening, or discriminatory language on any web77 communication channel, including live chat and live game chat.
• Any fraudulent activity, including the use of credit/debit card information that does not belong to you, is a criminal offence and will be reported to the relevant authorities.
• Users may not copy, distribute, or use any web77 content, logos, brand names, or software without prior written consent from management.
• The use of VPNs or any location-masking software to access the platform from restricted jurisdictions is strictly prohibited.
• Users must comply with all local laws applicable to online gambling activities in their region of residence.

7 Account Security & Data Protection

• You are solely responsible for keeping your account password secure and not sharing it with any other party.
• Web77 uses 256-bit SSL encryption to protect all your data and transactions. However, you must also take your own precautions on your end.
• If you suspect your account has been compromised, please contact our customer support team immediately. The account will be suspended while an investigation is carried out.
• Web77 will not be held liable for any losses arising from a user's negligence in safeguarding their login credentials.
• Your personal data is processed in accordance with the web77 Privacy Policy. We do not sell or disclose your data to third parties without your consent, except as required by law.

8 Account Suspension and Closure

• Web77 reserves the right to suspend or close any user's account at any time if there is evidence of a breach of these terms, fraud, or suspicious activity.
• Users who wish to voluntarily close their account may contact our support team. Any valid account balance will be returned upon completion of the review process.
• Accounts inactive for more than 12 consecutive months may be subject to a maintenance fee or automatic closure. Users will be notified in advance via their registered email.
• If an account is closed due to a terms violation, web77 reserves the right to forfeit any bonus balances and winnings generated through activities that breached those terms.

9 web77 Liability Limits

• Web77 is not responsible for any financial losses incurred by users as a result of gaming activity on our platform, outside of proven technical errors attributable to our side.
• The web77 platform is provided "as is". While we strive to ensure 24/7 platform availability, we do not guarantee that the service will always be free from interruptions or errors.
• Web77 is not liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our platform.
• Web77's maximum total liability to any user in any case shall not exceed the total amount deposited by that user in the 30 days preceding the claim.

10 Amendments to Terms and Conditions

Web77 reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time. Any changes will take effect immediately upon publication on our official website.

• We will endeavour to notify users of material changes via in-app notifications or registered email at least 7 days before the changes take effect.
• Continued use of the web77 platform after changes are published constitutes full acceptance of the amended terms.
• It is your responsibility to review this Terms and Conditions page periodically to ensure you are always up to date with the latest version.

11 Dispute Resolution

Should any dispute arise regarding the use of the web77 platform, we encourage an amicable resolution through the following channels:

• Step one: Contact the web77 customer support team via live chat or email with full details of your dispute. We are committed to responding within 24 hours.
• If a dispute cannot be resolved at the customer support level, you may request that the matter be escalated to web77 senior management for further review.
• These Terms and Conditions are governed by applicable law, and any dispute that cannot be resolved by mutual agreement will be referred to a mutually agreed arbitration body.
• Web77 will retain records of all transactions, game logs, and communications for a minimum of 12 months as evidence in any dispute resolution process.

12 Contact Us

If you have any questions, concerns, or require further clarification regarding these Terms and Conditions, please contact us through the following channels:

• Live Chat: Available 24/7 directly from the web77 platform or our mobile app.
• Email: [email protected] — We will reply within 24 hours on business days.
• FAQ: Visit the FAQ us for immediate answers to general questions.