web77 | Privacy Policy – How We Protect Your Personal Data

1 web77 Privacy Introduction and Commitment

Web77 understands that your personal data is a trust you place in us. We do not take this responsibility lightly. This Privacy Policy is prepared to give you complete clarity on how we handle your personal information — from the moment you register an account to every transaction you make on our platform.

As an online casino platform serving Malaysian players, we comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. We believe transparency is the foundation of trust, and trust is the foundation of the long-term relationship between Web77 and our ever-growing player community.

This policy applies to all web77 users without exception — whether you are a newly registered player, a long-standing VIP member, or simply a visitor evaluating our platform. Every interaction with the web77 platform is subject to this policy.

2 Types of Personal Information We Collect

We only collect information that is genuinely necessary to operate web77's services safely, efficiently and responsibly. The following are the categories of data we collect:

A. Personal Identification Information

Full name as stated on your MyKad or passport
Identity Card number (MyKad) or passport number — required for the KYC process
Date of birth for minimum age verification of 18 years
Full current residential address
Registered Malaysian mobile phone number
Active email address for account communications

B. Financial Information

Bank account details for deposit and withdrawal processing purposes
Transaction history records including deposits, withdrawals, and bonuses received
Payment method used — FPX, bank transfer, digital wallet

C. Platform Usage Data

IP address, device type, operating system and browser version
Game session data including games played, session duration and wagering activity
Login and logout records including access location and time
Communication records with our customer support team

Identity Finance Device Activity Communication

3 How We Use Your Personal Data

The data we collect is used specifically and exclusively for the following purposes:

Account Management: Create, verify, and maintain your player account, including the mandatory KYC process.
Transaction Processing: Process deposits and withdrawals securely and accurately in accordance with the bank account details you registered.
Platform Security: Detect and prevent fraud, money laundering, multiple account usage, and any suspicious activity on our platform.
Legal Compliance: Meet the reporting and compliance requirements mandated under applicable Malaysian law.
Service Improvements: Analyze platform usage patterns to improve the user experience, introduce new features, and optimize platform performance.
Service Communications: Send important notifications related to your account, transactions, security updates, and policy changes via email or SMS.
Promotions & Offers: With your consent, to send you relevant promotional information, bonuses and VIP offers based on your profile and gaming activity.
Customer Support: Enable our support team to assist you more effectively when you contact us.

4 Data Retention and Security Measures

Your data security is the absolute priority for web77. We continuously invest in the latest security infrastructure to ensure your personal and financial data is always protected.

All data transmitted between your browser or app and web77's servers is protected by 256-bit SSL/TLS encryption — the same security standard used by leading banking institutions.
Personal data is stored on secure servers protected by multi-layered firewalls, strict access controls and 24/7 monitoring.
Access to players' personal data within web77 is restricted solely to staff who genuinely require it to perform their duties.
We conduct regular security testing and infrastructure audits to identify and address any technical vulnerabilities.
Transaction data and account records are retained for a minimum of 5 years after the account closure date to meet legal compliance requirements.
Your account password is stored in hashed form — meaning even web77 staff cannot view your actual password.

5 Data Sharing with Third Parties

Web77 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Full stop. We only share your data in very limited situations as follows:

Payment Service Providers: Transaction information that must be shared with banks and payment processors to enable deposits and withdrawals to be processed securely.
Technical Service Providers: Technology companies that help us operate the platform, including cloud service and analytics providers — all bound by strict data confidentiality agreements.
Legal Authorities: When required by court order, legal investigation or legitimate regulatory compliance obligations. We will notify you of such disclosure unless prohibited from doing so by law.
Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred — however, you will be notified in advance and this privacy policy will continue to apply in full.

All third parties we work with are contractually bound to protect your data to the same or higher standards that we ourselves maintain.

6 Cookies and Tracking Technologies

Web77 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use:

Necessary Cookies (Essential Cookies): These cookies are required for core platform functions such as login authentication, session security, and language preferences. The platform will not function properly without them.
Performance Cookies: Help us understand how users interact with the platform — which pages are visited most frequently, how long play sessions last, and where users encounter issues.
Functional Cookies: Save your preferences such as language selection, display settings, and game preferences so you do not have to reconfigure them every time you log in.
Analytics Cookies: Used to analyse platform traffic on an aggregate and anonymised basis for service improvement purposes.

You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the web77 platform.

7 Your Rights as a web77 User

As a web77 user, you have full rights over your personal data. We fully respect and uphold these rights:

Your Rights	Description	How to Claim
Right of Access	Request a copy of the personal data we hold about you at any time.	Contact our customer support
Right to Rectification	Request correction of any inaccurate or incomplete data in your account.	Update directly in your account or contact us
Right to Erasure	Request deletion of your data, subject to applicable legal retention requirements.	Submit a written request to us
Right to Restriction	Request that we restrict the processing of your data in certain situations while a dispute is being resolved.	Contact our customer support
Right to Portability	Receive your data in a machine-readable format for transfer to another platform.	Submit a written request to us
Right to Object	Object to the processing of your data for direct marketing purposes or promotional communications.	Unsubscribe via the link in the email or contact us

All requests related to your data rights will be processed within 14 working days of receipt. For more complex cases, we may require up to 30 days and will notify you accordingly.

8 Children's Data Protection

Web77 is a platform designed exclusively for adults aged 18 and above. We does not intentionally collect, store, or process personal data from anyone under the age of 18.

Our registration process includes age verification through date of birth checks and identity document verification.
If we find that data belonging to a person under the age of 18 has been collected inadvertently, we will delete that data immediately and close the relevant account.
If you become aware that a minor has registered on our platform, please contact our support team immediately so that prompt action can be taken.

9 Links to Third-Party Websites

The web77 platform may from time to time contain informational links to third-party websites for users' reference. Please note that:

Web77 has no control over the content, privacy policies, or data practices of any third-party websites that may be referenced.
Your visits to any external websites are at your own risk and responsibility. We encourage you to read the privacy policy of those websites before providing any personal information.
The presence of links to external sites on our platform does not mean web77 endorses or validates the content, products or services of those websites.

10 Amendments to This Privacy Policy

Web77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. Each latest version supersedes all previous versions.

The "Last Updated" date at the top of this page will be updated whenever changes are made.
For material and significant changes, we will send you a notification via your registered email or in-app notification at least 7 days before the changes take effect.
Continued use of the web77 platform after changes are published is considered acceptance of the updated Privacy Policy.
It is your responsibility to review this page regularly. We recommend doing so every few months.

11 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

Live Chat: Available 24/7 directly from the web77 platform or mobile app. This is the fastest way to get an immediate response.
Privacy Email: [email protected] — Dedicated to privacy and data protection inquiries.
General Support: [email protected] — For general inquiries and account support.
For more information about your rights, you may also refer to the FAQ us or the Responsible Gaming.

Web77 Privacy Policy – Malaysia Player Personal Data Protection